Effective Date: 2026
At Digniti Print & Design Studio, we take pride in producing high-quality printed and personalised products. We carefully check orders during production and before they leave our studio. Because many of our products are custom-made, personalised or printed specifically to your requirements, certain products cannot be returned or refunded simply because you have changed your mind.
1. Customised & Personalised Products
Personalised, customised and made-to-order products are non-refundable and cannot be returned once production has started, unless the product is defective or we have made an error. Items must be unused and in their original condition.
Please carefully check all names, spelling, photographs, quantities, sizes and other information before placing your order.
2. Customer-Supplied Artwork
Customers are responsible for ensuring that artwork supplied to Digniti is correct and print-ready.
We are not responsible for errors contained in artwork that has been approved by the customer, including:
- Spelling or grammatical errors
- Incorrect photographs
- Incorrect page numbers
- Incorrect sizes or specifications
- Low-resolution images
- Missing information
Where Digniti provides a proof for approval, production will only proceed once the proof has been approved by the customer. Once a proof has been approved and production has started, changes may result in additional charges and may not be possible.
3. Incorrect or Defective Products
If you receive a product that is defective, damaged or materially different from what you ordered, please contact us within 7 days of receiving your order. Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and any damage or defect
We will assess the issue and, where appropriate, arrange a replacement, reprint or refund. Where the error was caused by Digniti, we will make reasonable efforts to correct the issue at no additional cost to you.
4. Damaged Orders
If your order arrives damaged during delivery, please notify us as soon as possible and provide photographs of the packaging and damaged product. We will assess the damage and work with the relevant courier or delivery provider where necessary. Please retain the original packaging until the matter has been resolved.
5. Cancellations
Orders may only be cancelled before production has started. Once an order has entered production, it may not be possible to cancel it or provide a refund, particularly where materials have already been purchased or the product has been personalised or printed specifically for the customer. If you need to cancel an order, please contact us as soon as possible via WhatsApp 073 157 5077.
6. Refunds
Where a refund has been approved, we will confirm the amount and method of the refund with you. Refunds will generally be processed using the original payment method where possible. Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.
7. Shipping & Delivery
Delivery charges are generally non-refundable once an order has been dispatched. If an order is returned to Digniti because the customer provided an incorrect or incomplete delivery address, additional delivery charges may apply if the order needs to be sent again. Customers who select Collection from Digniti Print & Design Studio will be notified when their order is ready for collection.
8. Order Quantity & Specifications
Customers are responsible for checking the quantity, size, paper, finishing and other specifications stated on their order or quotation before approving production. Where a customer has approved the specifications and the order has entered production, changes may not be possible.
9. Contact Us
If you have an issue with your order or believe that you have received a defective or incorrect product, please contact us as soon as possible.
WhatsApp: 073 157 5077
Email: publish@digniti.co.za
Website: dignitiprint.co.za
Please include your order number when contacting us about an existing order.
Important
Nothing in this policy is intended to exclude or limit any rights you may have under applicable South African consumer protection law. Where applicable law provides a consumer with a right to a return, refund, repair or replacement, those rights will apply.